Handling your Enquiry

The Consumer Data Right scheme is governed under Part IVD of the Competition and Consumer Act 2010 (Cth). Under the Consumer Data Right, the Australian Competition and Consumer Commission (ACCC) and the Office of the Australian Information Commissioner (OAIC) are co-regulators

Depending on the nature of your enquiry, the ACCC or OAIC may be best placed to respond. Therefore, information submitted in an enquiry may be collected and held by the ACCC or the OAIC, or by both agencies to determine which agency is best placed to provide a response.

Both the ACCC and the OAIC will handle your personal information in accordance with the Australian Privacy Principles.

If you have further questions about how we will handle your personal information, including how you can seek correction of your personal information or make a privacy complaint, you can refer to the ACCC's privacy policy and/or the OAIC's privacy policy.

What will we do with your information?

The ACCC and/or the OAIC will use the information you have provided to assess and, where appropriate, respond to your enquiry.

Accessing your information

If you would like to access the information about you that the ACCC holds, please email privacy@accc.gov.au

If you would like access to the information about you that the OAIC holds, please email enquiries@oaic.gov.au.