CDR Complaint Form

About this form

You can use this form to submit a complaint relating to the handling of your Consumer Data Right (CDR) Data to the Office of the Australian Information Commission (OAIC).

The CDR scheme is governed under Part IVD of the Competition and Consumer Act 2010 (Cth). Under the CDR scheme, the ACCC and the OAIC are co-regulators.

Under s 56ET of the Competition and Consumer Act, the OAIC can accept CDR complaints from individuals and small businesses about the alleged mishandling of their CDR data under the privacy safeguards or CDR Rules that relate to the privacy or confidentiality of CDR data.

Before you complain to us, contact the CDR entity you think has mishandled your CDR data to make a complaint. They should generally respond to your complaint in 30 days. If they don't respond to your complaint, or you're not satisfied with their response, you may lodge a complaint with the OAIC using this form.

Complaints can also be submitted by:

  • post to GPO Box 5288, Sydney NSW 2001. (send it by registered mail if you're concerned about sending it by standard post)
  • fax on 02 6123 5145

Further information about your ability to make a CDR complaint can be found on the OAIC's website.

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